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1.5 Based on 67 reviews
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  • Customers like
    • Flight was fine and the food was excellent 3
    • Cabin service 3
    • Service on aircraft 2
  • Customers don't like
    • Customer service 17
    • Complaint follow-up 11
    • Refusing compensation 8
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My experience with Turkish airline has been absolutely awful ,the staff onboard are grumpy with few who speak English and the most speak Turkish, Ataturk airport is so crowdy with no seat to sit on, the airport staff are arrogant and not helpful even when you are stuck at this silly airport because of the Turkish airline delay they can't provide you a place to rest even if you dying after more than 24 hrs travelling because of plan delay, first... Read more

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Turkish Airlines is horrible. One of the reps changed my return flight without my authorization and gave me a 8 hour layover in IST (which was bombed 3 times this month, including the airport). So not only did I not feel safe I was on the phone with customer support for 2 days prior trying to change their mistake. Guess when they finally decide to get back to me? 10 minutes after my flight time I was trying to change. They told me after they had... Read more

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I had a flight with Turkish Airlines from Istanbul to Toronto. When i got home i noticed my luggage was wet. Sure enough everything was damaged. I made a claim with whatever they asked me for and in the end asked my for all the receiveds. I felt like a yoyo. Never fly Turkish again.

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Do not waste your money on flights with this airline. I was in transit because my flight was delayed and made it to the ticket counter 45 mins. prior to my international flight to Miami which in itself was a 2-day ordeal. I had carry on luggage so I would have easily made it on the flight. They denied me access, I had to spend an additional day in Manila late at night with my daughter and they charged me $1,200 for rebooking fee and to boot,... Read more

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The worst customer service i have ever received. I called to see if they can reimburse my ticket or thwy have another flight that doesnt land to instabul as im travelling qith my whole family and very anxious cos of the situation in instabal. After calling twice which the first time was disconnected, the second time i spoke to ann who not only refused foe me to talk to a manager or supervisor for about an hour , she was very rude, raising her... Read more

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I didn't get my refund from your counter at Dullas airport My refund#is is235455492563 My phone# is3019961209 BR

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save your time ,this airline are so greedy i sent a medical documents to waive the fees ,they denied it they still want to charge me arrount 900$ i always travel with lufthanza , it was my first and last with turkish airline even i will pay more with different airline . the customer service they don't known what is going on yiu have to tell them the issue 1000 times ,poor service if i can give them 100 zero below i will do it Read more

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Very bad service, mistakes and issues not resolved and fobbed off to online services for complaints. Family bought a round trip ticket using ta but on arrival one of the children was unable to travel on eticket as it did not match their system as there was an error on their part. This led to family being forced to buy another ticket on the proviso that the original purchased ticket will be emailed but yet hasn't they flew out on 7th July and are... Read more

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We bought Turkish airline tickets about a year ago to travel to Turkey for vacation. Since then security situation in Turkey has drastically changed. There have been numerous bomb blasts, killings and recent coup attempt is another example of why families with very young children would be concerned travelling to Turkey. Considering the above and after issuance of U.S. state departments travel advisory we also felt it will not be safe to travel... Read more

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With the issue at stake what provision on ground to travel back.From New york to Nigeria.I travelled with Turkish airlines to New york on the 17th of June 2016 to return 17th of july.So i want to know What is on ground for me to go back to nigeria.My family is waiting for me back home I think i dont want to go back thru turkish because it might not be safe Due to the present development.So i will be very happy if proper arrangement is made for... Read more

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