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I am a Miles and Smiles member. In October I flew with Star Alliance partner Eva Airlines and used my Miles and Smiles number to get mileage credit. At each check in I gave my Miles and Smiles account number and it is printed on all of my flight tickets. When my...
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1.0
#1126082
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Turkish Airlines has the worst customer service. I have 3 flights to Istanbul on November 2nd and we are US citizens. Due to the recent visa ban, we wont be able to go to Istanbul. Turkish Airlines is only refunding for passengers till Oct 31st and our flight is Nov...
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1.0
I didn't like
  • Customer service
#1120619
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I wanted to change my flight from Malaga to Bangkok before the 1st of October when I was due to travel. I called Turkish Airlines and made a payment to change the flight to a new route and date, but the very rude and unprofessional call centre staff said there had been...
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#1108543
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Turkish Airlines Flight Review

Turkish Airlines
#1035159
1.0
Details
Turkish airlines has the worst customer service, they don't even know English at Istanbul airport, their staff is illiterate and rude. They cancelled the flight 118 on April 17th and accommodated my parents for April 18th flight and they had to wait for 32hours on airport. Neither us nor any of our relatives traveling from Turkish ever again. I am hoping they close soon.
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Level of Comfort

Turkish Airlines Customer Care Review

Turkish Airlines
#934457
1.0
Details
I misspelled one letter of my first name. I have called anyone i could and different call centres but no one can help. I cannot believe that to change one letter it could be such an major issue. All i hear is that someone will review my case and let me know in 10 days when my flight leaves in 6.
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Customer service
Exchange, Refund and Cancellation Policy
Staff
Value for money
Website

Turkish Airlines Customer Care Review

Turkish Airlines
#921910
When I checked in the employer gave me the worst seat in business class 4 b even though the business class was empty !!!!!!
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Turkish Airlines Customer Care Review

Turkish Airlines
#918728
Was treated very badly made me feel like i was not worth serving and that was not given anywater nor any food she made me feel very uncomfortable then was told that i have not been on any plane before and i am very inexpirience and that i dont know what im talking about...tk 923 it was very uncomfortable...and still after we have landed still nothing was offered...
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08/ 21/ 17 We stared with 2 hours delay at JFK and arrived in Istambul around 7:30am and they made us miss the flight at 7:45am, and let us wait until 7:30pm, 12 hours wait, i was supposed to be in Tirana at 8:25am cause a had a VERY IMPORTANT BUSINESS MEETING which...
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4.0
#1095877
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My mom was travelling from Tehran(IKA) to Montreal (YUL) and the flight had 2 stops, one in Istanbul and one in Nice . The flight # TK873 (Tehran to Istanbul), #TK1813 (Istanbul to Nice) and #AC1933(Nice t Montreal). She was travelling with Iranian passport and she has...
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1.0
I didn't like
  • Aiport check-in desk
  • Bad service ataturk
  • Very rude and lying staff in airport
#1093455
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My Luggage was delayed by 2 and a half days due to negligence from Turkish Airlines, need compensation immediately, Now demanding for compensation, really need to suffer a lot due to baggage missing. Waited for few hours in airport for the luggage then registered a...
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#1088812
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I was treated very badly made me feel like I was not worth serving properly it was totally unprofessional behaviour and worst customers service by sales staff at sales office in Accra Ghana. I purchased online tickets for four family members on 28th Apr 2017 and...
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Accra, Greater Accra Region
#1058006
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I have booked a trip from cairo. Egypt to san fransco on may 24 ..i have delay for 30 mins for cairo istanbul part of the trip ...that cause me to miss the flight from istanbul to sfo...that cost me a $30 fee for viza...I am asking for refund for that money...my name...
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3.5
#1054200
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Please reconsider before flying Turkish airlines anywhere in the world. If not then buy travel insurance because Turkish airlines will offer very low amount for your loss luggage. Watch my video and share. They still haven't resolved my issue I have taken it personally...
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Anonymous
Barbara

Who in their right mind would trust a Turkish airline???

1.0
#1048040
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Turkish Airlines (THY) offered my very low compensation for lost suitcase.
THY offered my very low compensation for lost suitcase. My suitcase was disappeared at THY's Istanbul-Los Angeles plane on 01/04/2017. The suitcase was sent to my home address for 10 days after returning to Turkey. But the $200 luggage I borrowed from someone else had...
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Anonymous
Meltem Yardimci Ladd

They have left my luggage in Istanbul and sent the next flight! And the following day afternoon they have delivered my 2 luggages with broken wheel, 4 missing belongings. My...

4.7
I liked
  • Good flight times
  • Flight
  • Flight was fine and the food was excellent
I didn't like
  • Lost luggage
  • Refund policy
#1042684
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