Marjan G Sve

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Delayed Baggage

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I had a connecting flight in Istanbul and check in desk ensured me that my bag will arrive to Toronto and I got here with my lost baggage and 24 hours later my bag is still in Istanbul with no action - they are just an incapable airline to fix things
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use them for connections

Inderjit J Avi

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I am a business class passenger. To know check in baggage allowance

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Turkish Airlines - I am a business class passenger. To know check in baggage allowance
I am travelling to US with business class ticket no. 235-965****950 on 22.11.2023. I am interested to know the following:- 1. Checked in baggage permissible in business class 2. When and how to do online check in
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Preferred solution: Online check in and baggage allowance for checked in luggage

Yevheniia S

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| map-marker Paris, Ile-De-France

Flight change emergency

Perfect all great, I ha my flight canceled -- very quick & resolved! :) It was a great experince - thank you so much!!
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Anonymous
map-marker Sharjah, Ash Shariqah

Delayed flight

S264IW, DXB to Istanbul they in Istanbul airport due to delayed flight they missed connecting flight to Istanbul-KIV and are not providing any hotel accommodation as well
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Sabri A Zcz

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Very bad employee

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The employee her name Sara working in the counters, she is Not tactful and dealt with in a bad way. She is very tuff and aggressive The flight no TK 815 Saturday the flight at 7 am
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Preferred solution: Apology

panagiotis k Rdm

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| map-marker Athens, Attica

How to register my member card

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hello, i have an issue the last 5 years, i cannot sign up to miles and smiles , im elite member many years now but i still have the regular red card, and many lounges and fast lanes cannot accept me because of that. this is unexpectable. i try to sign up without putting card number but created automatically another new tk code. Please help me i have traveled all the world with Turkish and i don't to handling me like that
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User's recommendation: i did not recommend anything because many many people have this issue for many years, up to five, and nothing happens, so it seems that nobody cares as the profit is billions already

Tatiana L Rbo

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Need a wheel chair for an up coming flight

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Turkish Airlines - Need a wheel chair for an up coming flight
Turkish Airlines - Need a wheel chair for an up coming flight - Image 2
Turkish Airlines - Need a wheel chair for an up coming flight - Image 3
I talked to the call center +438******** at 13-01 Barcelona time, and the operator didn't even try to solve the problem. I broke my leg and booked a ticket for the soonest flight back home, the departure is at 8 am on March 28, which is less than 24 or 48 hours... The consultant said there was nothing he could help with... Unfortunately, a broken leg is difficult to plan and organize on time. I am very offended and disappointed by this treatment.
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Pros:
  • Flight was comfortable
  • Istanbul
  • Pilots are professional
Cons:
  • Rude customer service
  • Customer service sucks

Preferred solution: wheelchair and escort at Barcelona and Istanbul airports

User's recommendation: Do not to book with Turkish airlines if you happen to be disabled 48 hours before the flight

Alita Jvw

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| map-marker Lisbon, Lisbon

Loss / delay baggage

Turkish Airlines - Loss / delay baggage
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To

Turkish Airlines

Dear sir/ madam

I had booking from Indigo airlines from Aurangabad to Mumbai PNR - HQ6G8G -28th February 2023

Mumbai to Istanbul on 1st March 2023 flight no 6E17

Next flight Istanbul to Vienna on 1st March TK 1885 operated by Turkish Airline

Im already checked my luggage to Vienna but in Istanbul some airport authorities refused me to take flight from Istanbul to Vienna in last moment, I had Schengen visa of Lisbon, Portugal but authorities never hear me they refused me to take flight in that situation I gone to help desk of Turkish Airlines they not entertain they force me to book new ticket to Lisbon so I booked ticket to Lisbon form Instanbul flight no. 1757 I reached at Lisbon, Portugal on 4pm

But my luggage/ baggage was in Istanbul due to less time of flight connection, in my luggage my cloths my belongings my important documents are there , may I request you kindly send my luggage as early as soon first flight from Istanbul to Lisbon, I had travel insurance also , kindly send my luggage

Name - Bhairav Bhimrao Tawshikar Kulkarni

VIE TK 031271****, TK 031271****

I need as soon please do serious action on my issue

My contact details as follows

Dr.

Bhairav B. Tawshikar Kulkarni

Contact no - +351 917 *** *92, +351920****49

Email- dr.bhairav@***.com

File reference no - LISTK25311/1stMarch23/1727GMT

Tag Number- TK711702/TK11703

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User's recommendation: Need my baggage soon

Salvatore M Rkm

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| map-marker Taormina, Province Of Messina

Change flight booking urgent

operator keepns on saying i cannot hear you, i gave him my mobile number to call me back but he never did. Amazing bad service as usual from TA.
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Fatemeh A Woa

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Is my flight required transit vissa

Turkish Airlines - Is my flight required transit vissa
Dear officer My husband and I are Iranian and booked 2 tickets from Istanbul to Tulsa. One of our Ticket Number is: 016964****843 and BOOKING REF is: JHJ26P . My US vissa type is F1 and this is my first entrance to US America. I want to know that is our flight required a France transit vissa in Paris or not? Please help us.
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Milda K

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0 support

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Turkish Airlines - 0 support
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Original review Dec 27, 2022

Turkish airways changed one of my flights making layover in Istanbul only 45min long - super high chance to miss my connection to Jakarta. I tried changing my flight online more than 10 times but website keeps giving me errors.

I called customer support 4 times, each call 20min+, 3 times connection broke down while I was placed on hold, and once I finally got an option to change my flight - 2 times longer flight compared to the one I booked (4 flights, 3 layovers, 40+h travel).

This is not a real option. At least if you are offering much worse flight option than the one booked, you should offer to refund a flight price difference.

Result is, I still have a flight upcoming from Vilnius to Denpasar on January 13th with super high chance to get stranded in Istanbul, this should not even be allowed to book :/

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Pros:
  • Good entertainment & service onboard
  • Modern planes
Cons:
  • Website only works to make bookings
  • Terrible customer support

Preferred solution: Support in changing my flight

User's recommendation: Never book with Turkish, if something goes wrong you will be left on your own with no real support.

Anonymous
map-marker Vancouver, British Columbia

Lost luggage

My flight was TK0075 on Tuesday , august22, 2023. Unfortunately I did not receive one of my luggage which contains all my treatment documents.
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Harpreet S Klu

Problem did not resolve and feels like he is fresher

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He did not know anything please someone expert person call me. He even did not listen my problem also.
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Cons:
  • Every thing

Preferred solution: Price reduction

User's recommendation: Want to talk with expert

Resolved
Hemant J Xko

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Resolved: Compensation awaited

Updated by user Jan 09, 2024

Company fixed the issue and I have been provided with apology. Didn't solve my problemI am not happy with Turkish Airlines...They have not refunded me for e visa , which I had to take online by paying 44 dollars , and that also due to their *** delated flight..Also they have not given me compensation for flight delayed...Will not choose this airlines again and will not recommend to anyone

Original review Dec 25, 2023
Still no reply about my compensation request. I m still waiting.i have already uploaded my boarding passes and passport copy and other things Hemant Joshi
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Loss:
$700

Preferred solution: Compensation for flight delay

User's recommendation: If I am.getting compensation then I will recommend, otherwise I am.not sure about recommending aboutbturkish airlines

Anonymous
map-marker Rome, Rome

Upsetting me about number of check in baggages

Hi

I saw in your website concerning upgrading promotion that if I upgrade to business class, I can have one additional check in baggage (30 kg) free of charge. I upgraded, but when I started to check in this evening (July 30), I faced with additional charges (17 Euro per kg).

I got so upset, so I dont know what to do with my additional baggage.

This is one of the most terrible incidents in my travels (since 1979). I always had two check in baggages (32 kh) each (business class with all star alliances).

I called your office in Canada, and she told me that this is Turkish Airlines rules that she can not do anything.

Anyway, it sounds that I have no other choice, and my first reaction would be not to fly with your airline again and write this experience in your website to let the other customers to get aware of it.

I am just so sorry. I am frequently traveller from Canada to several countries around the world for mostly business.

Good luck

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