Turkish Airlines
Reviews and Complaints
Lost mobile at Istanbul airport
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Verified ReviewerResolved: Missing Baggage
Dear Sir,
Myself, Adarsh I was traveling from ERCAN to Kochi via Turkish airlines and the number was TK 0967 , this was the flight initiated to me from ERCAN to Istanbul . As I arrived Istanbul I missed my flight and my company has arranged me another flight from Istanbul to Cochin.
As I was traveling from so and so airline to Cochin, once I arrived at Cochin when I enquired for baggages was shown missing within and they mentioned to send mail to Turkish airlines they doubt that the baggage is still in Istanbul Airport .And its not yet arrived at Cochin when I enquired.
So kindly I request you to find my baggage at earliest All the documents and ticket details which I have mentioned above is been attached for your preference . Awaiting a positive response from your side as possible.
Best regards,
Adarsh kizhakke purayil
963363****
Preferred solution: Deliver product or service ordered
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Verified ReviewerThe worst Airline ever !!!!
- Everything about this airline
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Verified Reviewer | Cardiff, WalesThey ignore my emails and didn't refund my money back
When I bought ticket in November 2021 , rule was include pre departure covid test ,day 2 covid test and day 8 covid test.you college in Turkish told me that we can buy it by telephone and keep at home . I paid £300 pound for these covid tests on 16th November. After few days rule was changed and they said me and my husband have to do covid test aswll ,then I paid £120 separate on 1th December.
16th of December, 2days before departure they said rule was changed and you have to do new covid test ,the told me that they refund my money back ,I paid £300 for new covid test on 16th December.
When I was in my country rule changed again and passengers didn't need to do covid test for day 2 and day 8 ,and they had to buy lateral flow test for day 2 ,that I bought those one separate.it means Turkish Airlines have to refund first pre departure, day 2 and day 8 to me and my family.
I have all emai and messages and bank statements.
On the other hand, I had to stay longer in my country ,and asked Turkish by telephone to change my ticket to open ticket, but they took £179 on 10th January to change my ticket to open ,and they said when you want to travel you don't need to pay anything, but when I went to Turkish Airlines office in my country, manager said ,its strange because change the ticket to open is free and you have to pay when you confirm new ticket , I had to pay £97 extra to got the ticket on 31th January.
To be honest it was extremely bad experience ,all the time you got money and didn't refund, and you ignore me .before departure they have contact with me on WhatsApp, but when they knew that they should refund money back they blocked my number.
- No pros
- Worst customer service
Preferred solution: Full refund
User's recommendation: dont have flight with Turkish airline never ever.
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Verified ReviewerWhat is the cost for OK to board
Preferred solution: i want to make a confirmation of ok to board for flight rome italy to baghdad iraq
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Weston-Super-Mare, North SomersetI didn't receive my luggage bag from uk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Scarborough, OntarioFlight confirmation
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBooking ref T8QYKX Refund on ticket
Preferred solution: Full refund
Parents acception
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Verified Reviewer | Anderlecht, Brussels CapitalNo Show attestation
Asking about transit visa
Yes, still issues with my ticket name
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kathmandu, BagmatiI check the my documents
User's recommendation: Documents
Check in reservation number
Absolutely the worse airline that I have ever dealt with in all my years of flying. The funny thing is that even after recording their agent tell me the refund amount,they still denied it.
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