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Turkish airlines likes to charge an awful amount of money and play like its a competitor of Emirates, however, this is as bad as any third world country airline. I sent my aging parents 70 and 80 yesterday, one in business and one in economy from Los angeles to Lahore....
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Company wrote 0 private or public responses to the review from Oct 16.
1.1
I didn't like
  • Customer service sucks
  • Bad communication skills
  • Uncomfortable flight
#1383671
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Turkish Airlines (TA) broke the wheel on suitcase, then refuses to repair or replace. Reference: Damaged Suitcase - Flights:TK079 , Seat 15H and TK879, 14J - Date: Nov 29, 2017, Luggage Tags Numbers: 0096 IR 506211 & 0096 IR 506212(Broken) Since last November I have...
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Company wrote 0 public responses to the review from Jan 10.
2.5
I didn't like
  • In one flight the seat was gummed
#1166405
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We purchased 5 tickets from Los Angeles to Istanbul for August 2016 travel. About two weeks prior to travel to Istanbul there was an attack at the airport and a week after that there were attacks in the city and not safe for travel. Due to our safety we had to cancel...
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Company wrote 0 public responses to the review from Jan 19, 2017.
Anonymous
Anonymous

When you buy non-refundable tickets, you gamble that nothing will happen with your flight. If it does, you lose your money. You can transfer the risk to the airlines, by pay...

#993595
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Threat posed and misbehavior at the Turkish Airlines Care Point in Istanbul Airport near gate 219. This is by far our worst experience with any airline's customer care representative. The guy at the Turkish Airlines Customer care point - Istanbul threatened to take a...
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Company wrote 0 public responses to the review from Sep 28, 2016.
1.0
I didn't like
  • Staff not helpful
  • Bad airport facilities for transit
  • Staff threaten women
#927255
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Hi , I booked business class and when I checked in they were so mean for my bags weight. I have never ion asked to pay extra weight on business class . The two guys on the counter were *** , they insisted on opening my bags and reducing weight. I did it but it was the...
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Company wrote 0 public responses to the review from Sep 19, 2016.
2.6
#921877
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My return ticket was confirmed for September 2nd 2016. I was sick and was told by my Physician not to travel. I called Turkish Airline on Sept 1st to reschedule my flight.Customer service representative told me that I have to go to the Turkish Airline office since my...
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Company wrote 0 public responses to the review from Sep 06, 2016.
Anonymous
Greg

Being sick or others does not let you change your ticket free of charge. I know its really upsetting but read the ticket rules

#914135
Reply to reviews
I was told that to change my flight would cost $175. I said fine. I was told I had to change it myself online. When I went to book the exact same flight through their "rebooking" link, the cost was more than double! I complained. I was told to file an online...
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Company wrote 0 public responses to the review from Aug 30, 2016.
Anonymous
Greg

The price difference was that high when you called the call centre. Probably a second later this rate was not available any more and you had to pay more. The call centre canno...

4.0
I liked
  • Flight
I didn't like
  • Telephone lack of customer service
#909777
Reply to reviews
The worst customer service i have ever received. I called to see if they can reimburse my ticket or thwy have another flight that doesnt land to instabul as im travelling qith my whole family and very anxious cos of the situation in instabal. After calling twice which...
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Company wrote 0 public responses to the review from Jul 24, 2016.
1.0
#887697
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My husband booked a roundtrip from SFO->DEL via Turkish. He flew from SFO->DEL but is unable to take the return flight from DEL->SFO as planned as his dad is in serious condition in ICU after a stroke. We talked to global call center and filled up the feedback request...
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Company wrote 0 private or public responses to the review from Jul 14, 2016.
Anonymous
Anonymous

What don't you understand about a "nonrefundable" ticket. If you want to change your tickets, you should buy refundable tickets. The $960.00 sounds reasonable for an internat...

1.8
#882609
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I spent one hour on the phone last night talking to Sika at Turkish Airlines attempting to have a our tickets refunded due to the recent bombing in Istanbul airport, but alas hundreds of injured people and dozens killed doesn't fall in their "policy" of full ticket...
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Company wrote 0 public responses to the review from Jul 01, 2016.
Anonymous
Anonymous

We booked turkish airline to fly from london to Nigeria online. The money was taking from my account but no ticket or reference number was given. we called their customer serv...

Anonymous
Anonymous

Travel is and always has been dangerous. Don't you think the British and other Europeans who traveled to those places in the early 1900's face dangers. If you just look on lin...

1.2
#875520
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