Turkish Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 874-8875
    US/Canada
Send Message

Customer Service:

  • +21 398 320 0106
    Algeria
  • +54 115 984 2758
    Argentina
  • +61 180 075 0849
    Australia
  • +4 381 022 2849
    Austria
  • +55 113 878 8199
    Brazil
  • +86 105 697 1330
    China
  • +571 486 4885
    Colombia
  • +453 314 4055
    Denmark
  • +90 212 444 0849
    Estonia, Hungary, Kuwait, Singapore
  • +35 898 171 0849
    Finland
  • +3 382 580 0902
    France
  • +49 698 679 9849
    Germany
  • +30 211 990 2313
    Greece
  • +8 523 071 1256
    Hong Kong
  • +9100 800 050 1565
    India
  • +98 212 3546
    Iran
  • +3 531 525 1849
    Ireland
  • +972 180 945 3174
    Israel
  • +3 980 059 9111
    Italy
  • +8 136 837 2337
    Japan
  • +961 120 0471
    Lebanon
  • +6 032 053 1899
    Malaysia
  • +52 551 036 1234
    Mexico
  • +3 120 405 9636
    Netherlands
  • +478 004 0849
    Norway
  • +966 800 811 0478
    Saudi Arabia
  • +2 786 066 6828
    South Africa
  • +3 491 375 4189
    Spain
  • +4 685 199 9849
    Sweden
  • +4 184 844 4849
    Switzerland
  • +2 163 130 0362
    Tunisia
  • +90 444 0849
    Turkey
  • +97180 003 570 4343
    UAE
  • +9 712 626 7771
    UAE
  • +44 203 991 1993
    UK
  • +44 844 800 6666
    UK
  • +90 850 333 0849

Headquarters:

  • +90 212 463 6363

Media:

  • +90 212 463 6444
    Press Inquiries

Turkish Airlines Emails:

Customer Service
Corporate Club
Jobs/ Career
Media
Advertising Inquiries, Press Inquiries
sponsorluk@thy.com
Sponsorship Requests
ocihelp@thy.com
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

Turkish Airlines Website:

Turkish Airlines Help Center:

Corporate Office Address:

Turkish Airlines
Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy
Istanbul, Istanbul 34149
Turkey

Fax:

+90 212 465 21 21

Turkish Airlines Customer Service Reviews

1.5 / 5
Poor
Elena S Ygl
Problem with issuing ticket

I made a reservation on the Turkish Airlines website and selected an option to pay through bank transfer. I made a transfer and a message appeared that the...

Read full review
Pissedconsumer4466599
I have an issue with ticket

Dear Sir/Madam, I am writing to express my disappointment and frustration with the lack of support I have received from Turkish Airlines and Trip.com regarding...

Read full review

How Good is Turkish Airlines's Customer Service?

Latonya Bfo
Latonya Bfo
Feels Disappointed | May 29, 2023

Recently I booked the flights from NL to Tk and then to Mashhad. It was one of worse flight as the first flight had one hour delay and caused my mom missed the second flight , she got heart attack in TK airport because of this and she spent a night at hotel to get another flight to my hometown.
I won't risk to take a TK airline again and won't recommend to anyone. Since TK I not organized at all and caused a lot of pressure for passengers who has a transfer flight.
I prefer to take Qatar flight from now on.
Damn you because of your non organized flight and made my mom sick.

Read full quote
Adilynn Tcw
Adilynn Tcw
Feels Satisfied | May 27, 2023

Turkish very good service, also the flight attention

Read full quote
Jerilyn Dex
Jerilyn Dex
Feels Satisfied | May 22, 2023

Sarusfactory

Read full quote
Mylin Mps
Mylin Mps
Feels Disappointed | May 15, 2023

Very good customer service

Read full quote
Brandalyn Xgd
Brandalyn Xgd
Feels Satisfied | May 11, 2023

Excellent customer service

Read full quote
Erva Shl
Erva Shl
Feels Disappointed | Apr 28, 2023

Hi, On my ticket, i was told that i will access to room for my 1 day stay. However, when i arrive at the Turkish Airport, i was told that i have to pay for my room and i have to pay for my baggages. I had to drop off my baggages at the Locker for 1 day. It cost me $300 including my room.

Read full quote

Summary of Turkish Airlines Customer Service Calls

11.7K TOTAL
CALLS
09:20 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Turkish Airlines?

Request for Information Question:

  • “Want to know about a specific flight”
  • “To check in”
  • “Confirm flight”

Activation/ Cancellation Question:

  • “For my canceled flight”
  • “Cancelling a flight”
  • “Flight cancellation”

Return/ Replace Question:

  • “Please I would like to exchange the date”
  • “Change my flight”
  • “Flight change/cancellation”

Refund Question:

  • “Flight refund”
  • “I didn’t got the refund for cancellation and till now no one contact me”
  • “Claim Refund of Ticket”

Product/ Service Question:

  • “Book a flight”
  • “To book tickets”
  • “I book a flight but I cant do the check in they told me that there is a missing information”

Payments and Charges Question:

  • “Billets”
  • “Extra charges during the flights”
  • “Fraudulent charge on credit card”

Shipping and Delivery Question:

  • “Missing item”
  • “Get the wrong turkish airline .Adrienne makumba mbumba”
  • “Didn't get seat I paid for”

Account Question:

  • “Name change on miles and smiles account”
  • “I want to change my date of birth in my account in Turkish app”
  • “Upgrade my account to student account”

Staff Question:

  • “With chair service”
  • “I want to ask if I can get unaccompanied services for my children ages 14 and 16..”
  • “Additional services”

Cards Question:

  • “Lost my miles and smile rewards card”
  • “My credit card is double charged by your airline when purchasing a seat”
  • “My Miles and Smiles number is invalid with Capital One Venture Card”

Website/ Application Question:

  • “Can not sign up in your website”
  • “Inquire about booking through your website”
  • “The purpose of my call was to get mileage accrued to our previous business class travel which was not credited. And another reason of my call was your website is not user friendly.Raza hussain”

Employment Question:

  • “Employment”

Other Question:

  • “Membership number”
  • “Book flights”
  • “Tickets issue”

About

Summary

Turkish Airlines is the national flag carrier airline of Turkey. The company is headquartered at the Turkish Airlines General Management Building on the grounds of Atatrk Airport in Istanbul. It operates scheduled services to 40 domestic airports and 197 international airports in Europe, Asia, Africa, and the Americas as of August 2013. Turkish Airlines flies to 103 countries. The carrier's destination network from one hub is the world's largest. With 237 destinations, the airline is considered to be the fourth biggest carrier in the world by number of destinations. With Atatrk International Airport being the Turkish carrier's main base, the airline has secondary hubs at Esenboa International Airport, Sabiha Gken International Airport, and Adnan Menderes Airport. As of January 2013, the airline employs 15,978 people. In April 2010, "TURKISH" replaced "TURKAIR" as the new call sign for Turkish Airlines.

Turkish Airlines reviews and complaints

Turkish Airlines is ranked 78 out of 320 in Airlines and Air Transport category

Area Served

USA, Asia, Canada, Europe, Other, Worldwide, UK

Payment Methods

VISAMasterCard

Compare Turkish Airlines To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Qatar Airways
1006 reviews
2.0
Emirates Airlines
724 reviews
2.4
Lufthansa
1367 reviews
1.8
Write a review
Do you have something to say about Turkish Airlines? What happened? What can we help you with?
Submit review Don't show this popup