Contact Turkish Airlines Customer Service
Turkish Airlines Phone Numbers and Emails
Toll-Free Number:
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(800) 874-8875US/Canada
Customer Service:
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+21 398 320 0106Algeria
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+54 115 984 2758Argentina
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+61 180 075 0849Australia
Turkish Airlines Emails:
Turkish Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Turkish Airlines Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Turkish Airlines is 8008748875. 63% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as Turkish Airlines may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Turkish Airlines Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Turkish Airlines is 8008748875. 63% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as Turkish Airlines may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Turkish Airlines mainly because of request for information, return/ replace and activation/ cancellation.
30% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Turkish Airlines is ocihelp@thy.com. 76% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Turkish Airlines Website:
Turkish Airlines Help Center:
Corporate Office Address:
Fax:
Turkish Airlines Customer Service Reviews
Customer service didn't help at all about my problems just they said need first to purchase tickets!! How can I purchase tickets if I don't have answer about baggage!!
How Good is Turkish Airlines's Customer Service?
Summary of Turkish Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Turkish Airlines?
Request for Information Question:
- “Confirmation”
- “To check my flight on time”
- “Checking”
Return/ Replace Question:
- “Change booking”
- “Change flight”
- “The flight changed”
Activation/ Cancellation Question:
- “Flight cancelled”
- “Cancelled Flight”
- “Flight cancellation”
Refund Question:
- “Refund”
- “Case track - refund on damaged bag”
- “Tax refund”
Product/ Service Question:
- “Luggage damage”
- “Booking issues”
- “Buy tickets”
Payments and Charges Question:
- “Student Discount issue”
- “Enquire about excess baggage policy and charges per kg”
- “Payment problem”
Shipping and Delivery Question:
- “Maleta perdida”
- “Lost Item”
- “I didn't receive my ticket”
Account Question:
- “Account contact info incorrect”
- “I forgot my email”
- “Can't get in my flight”
Staff Question:
- “Need wheelchair services”
- “Get handicapped serviced”
- “I would like to talk to speak with customer service”
Cards Question:
- “How ca l pay for my ticket with 2 credit card”
- “Lost my miles and smile rewards card”
- “My credit card is double charged by your airline when purchasing a seat”
Website/ Application Question:
- “Inquire about booking through your website”
- “Make the student ticket application faster”
- “The website will not let me select a seat”
Employment Question:
- “I dont agreed with the change they made on my trip. I have to travel on the 16/1/24 and come back on the 29 due to my job tin Denmark”
- “Employment”
Other Question:
- “Flight issues”
- “Changed seat assignments without telling us”
- “I forget my Data”
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