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Contact Turkish Airlines Customer Service

How to Reach a Person at Turkish Airlines

Verified Contact Information

Toll-Free Number:

  • 1-800-874-8875
    US/Canada
Call customer service
Send Message

Customer Service:

  • +21 398 320 0106
    Algeria
  • +54 115 984 2758
    Argentina
  • +61 180 075 0849
    Australia
  • +4 381 022 2849
    Austria
  • +55 113 878 8199
    Brazil
  • +86 105 697 1330
    China
  • +571 486 4885
    Colombia
  • +453 314 4055
    Denmark
  • +90 212 444 0849
    Estonia, Hungary, Kuwait, Singapore
  • +35 898 171 0849
    Finland
  • +3 382 580 0902
    France
  • +49 698 679 9849
    Germany
  • +30 211 990 2313
    Greece
  • +8 523 071 1256
    Hong Kong
  • +9100 800 050 1565
    India
  • +98 212 3546
    Iran
  • +3 531 525 1849
    Ireland
  • +972 180 945 3174
    Israel
  • +3 980 059 9111
    Italy
  • +8 136 837 2337
    Japan
  • +961 120 0471
    Lebanon
  • +6 032 053 1899
    Malaysia
  • +52 551 036 1234
    Mexico
  • +3 120 405 9636
    Netherlands
  • +478 004 0849
    Norway
  • +966 800 811 0478
    Saudi Arabia
  • +2 786 066 6828
    South Africa
  • +3 491 375 4189
    Spain
  • +4 685 199 9849
    Sweden
  • +4 184 844 4849
    Switzerland
  • +2 163 130 0362
    Tunisia
  • +90 444 0849
    Turkey
  • +97180 003 570 4343
    UAE
  • +9 712 626 7771
    UAE
  • +44 203 991 1993
    UK
  • +44 844 800 6666
    UK
  • +90 850 333 0849

Headquarters:

  • +90 212 463 6363

Media:

  • +90 212 463 6444
    Press Inquiries

Turkish Airlines Emails:

Customer Service
Corporate Club
Media
Press Inquiries
sponsorluk@thy.com
Sponsorship Requests
adayiletisim@thy.com
advertising@thy.com
Advertising Inquiries

Turkish Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Turkish Airlines Phone Number
1 (800) 874-8875
Average Hold Time
00:03:52
Average Calls duration
8 minutes
Most Popular Turkish Airlines Email Address
ocihelp@thy.com
Turkish Airlines Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Turkish Airlines?

Most Popular Number:

(800) 874-8875
US/Canada
Total calls: 10 588 Issues resolved: 512 Last call: May 14, 2026

Depending on their country of residence, users can contact Turkish Airlines' help via one of the following numbers. The toll-free helpline, (800) 874-8875, is available to consult business representatives in the US and Canada. Clients in Algeria can seek information and assistance from the respective agents by calling the helpline at +21 (398) 320-0106. To contact the company office in Argentina, dial +54 (115) 984-2758 during business hours. For a consultation with Turkish Airlines' support in Austria, call +4 (381) 022-2849. Consumers in Brazil can contact the respective office by phone at +55 (113) 878-8199. Clients can also contact the customer care team in Denmark via +453 314-4055. Turkish Airlines' phone number +90 (212) 444-0849 is available to connect with business agents in Estonia, Hungary, Kuwait, and Singapore.

Like Turkish Airlines' contact numbers, the company has published several email addresses to consult its agents in different departments. Users inquiring about the corporate club can contact the support team at corporateclub@thy.com. Turkish Airlines' customer service email, ocihelp@thy.com, is also available for similar purposes. Those with advertising inquiries can consult the media agent at advertising@thy.com. For press inquiries, use press@thy.com to reach the relevant department during working hours. Users with sponsorship requests can reach out via Turkish Airlines' email addresses: sponsorluk@thy.com or adayiletisim@thy.com. After reviewing these, the agents will respond at the earliest opportunity.

As the name suggests, the company's corporate headquarters is located in Turkey. Users seeking to consult with it in person for specific queries or complaints can visit the Turkish Airlines General Management Building, located at Ataturk Airport, Yesilkoy, Istanbul, 34149, Turkey. The company also welcomes clients to send written correspondence to the Turkish Airlines office, particularly if they are unable to visit in person. This option is recommended for users with sensitive or confidential issues.

Turkish Airlines' help is available 24/7. This means clients can submit their queries and complaints at any time, via any suitable means, and the agents will respond as soon as possible. However, the replies may not always be immediate and can take time, especially if the request volume is higher than usual. In such cases, it is best to wait patiently for a response.

To contact the customer support team online, visit the Help page on the Turkish Airlines website and select one of the available options. For instance, users with general issues or inquiries can obtain detailed information and answers through the Help Center. You can use the Turkish Airlines chat option to connect with the company's smart travel assistant via WhatsApp by clicking the link on the same page. Those seeking to check the status of their lost or delayed baggage can select the respective option to connect with agents at the Lost Property Office. For general information and updates, follow the company on Facebook, Twitter, LinkedIn, and Instagram through the respective links.

PissedConsumer Club

Contact Information

Turkish Airlines Website:

Turkish Airlines Help Center:

Corporate Office Address:

Turkish Airlines
Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy
Istanbul, Istanbul 34149
Turkey

Fax:

+90 212 465 21 21

Summary of Turkish Airlines Customer Service Calls

16K TOTAL
CALLS
07:54 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Turkish Airlines?

Request for Information Question:

  • “Want to know my mom board already”
  • “To check the ticket confirmation”
  • “Confirming my ticket”

Return/ Replace Question:

  • “Extending a return ticket date”
  • “Change flight”
  • “Flight change”

Activation/ Cancellation Question:

  • “Cancelled Flight”
  • Rebook a canceled flight
  • “Cancelled flights”

Product/ Service Question:

  • “Booking problems”
  • “To book a round trip from Miami, USA, to Kabul, Afghanistan”
  • “Complaint and further questions perhaps a new booking.”

Refund Question:

  • “Refund”
  • “Refund for seat selection”
  • “Urgent refund”

Shipping and Delivery Question:

  • “There is a delay pf 6 hours in a flight from New Delhi to Toronto”
  • “Lost items”
  • “Extra Oversized Baggage”

Payments and Charges Question:

  • “Paiement du billet d'avion à quelqu'un à l'étranger pour casablanca je suis à Libreville ( Gabon), vos services de compagnie ne me permette pas de le faire depuis ici au gabon donc c'est ma difficulté.”
  • “Over charged for lagage”
  • “Seat selection payment made but doea not reflect on booking”

Account Question:

  • “Forgotten item”
  • “Issues with account”
  • “Issues with my flight, my account was hacked”

Staff Question:

  • “I need costumer service”
  • “Unaccompanied minor service”
  • “Covid 19 test and vaccine certificate do i need to travell or departure and how long before i need to do it it's hard to get through you your airlines customer service”

Cards Question:

  • “How ca l pay for my ticket with 2 credit card”
  • “Lost my miles and smile rewards card”
  • “My credit card is double charged by your airline when purchasing a seat”

Website/ Application Question:

  • “Mileage and future flight not showing up on app also”
  • “Inquire about booking through your website”
  • “Make the student ticket application faster”

Employment Question:

  • “I dont agreed with the change they made on my trip. I have to travel on the 16/1/24 and come back on the 29 due to my job tin Denmark”
  • “Employment”

Other Question:

  • “My reference # is ULP64S”
  • “Seat reservation”
  • “Booking tickets”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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