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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Value for money

I recently traveled from Istanbul to Houston. When collected my bags one of the bag was badly damage, and many fancy cloths were effected.

I open a request for compensation and they are keep denying my request. The staff in the call center are very rude and can't listen. I have placed numerous calls and talked to many representative and a supervisor but there answer is that we can't approve your request. I am not happy with Turkish airline.

Furthermore I contacted their business office and send my request to general managers to facilitate my request. I didn't get any response till date. I am thinking now to file a dispute with better business bureau.

I am not sure if this will work. I heard so many complains about Turkish airlines on forum and web.

Product or Service Mentioned: Turkish Airlines Baggage Policy.

Reason of review: Poor customer service.

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