Unclaimed
Turkish Airlines
1.3M
CLAIMED LOSSES
2K
TOTAL REVIEWS
250K
PAGE VIEWS
11
ISSUES RESOLVED
Turkish Airlines Net Promoter Score (NPS)
-52
low
NPS
-100
100
- 19% Promoters
- 10% Passives
- 71% Detractors
Turkish Airlines's estimated NPS of -52 considered to be low. 19% of users would likely recommend Turkish Airlines to a friend or colleague.
Customer Satisfaction
Turkish Airlines Reviews
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Since Russia has invaded Ukraine, PissedConsumer.com can't stay aside. With this review, we present our team's opinion only - nothing more than that. We as an organization always defend the freedom of speech by providing a platform for consumers to voice their opinions and to talk about any problems they may have with various businesses. Today, we want to give voice to the tragedy of the people of Ukraine and let the world know the truth. A lot of major companies suspended their business in russia not to support the war. However, there are still large international corporations that continue operating and paying taxes in russia. Taxes that are used to finance the army of the aggressor. With this video, we want to show the consequences of such a decision for civilians in Ukraine and ask these companies to stop doing business in russia.
ID
New Reviewer
Turkish airlines lost my cat
This is my first time owning a cat and i wanted to travel with it so i did all the necessary requirements that i was informed about (ex: vaccines) by the airlines. Everything went well and i even booked business class in order to make my cat comfortable only for the flight attendants to threaten me and tell me that the carriage for my bag was too stiff and it needed to be soft (i wasnt informed about this) the reason for this is so incase of a crash u would have space BUT as i said before i was in business the space was huge and the seats were empty so that doesnt make sense. They gave me two choices either the cat gets off the plane or he is sent with the cargo. At first i was hesitant but they said that they would place a seatbelt and regulate the temperature for the cat so i was reassured. The whole flight was pumpy so i was worried. When i gave them the cat they told me they would bring it to the aircraft the moment it lands but then they changed their claims and told me that i need to get it myself. I went there waited for hours only to find that they DIDNT put a seatbelt my cat was getting hit by the baggage and the carriage it was in even broke so when they opened the aircraft the cat ran away and no one bothered to follow it. The cat is only 7 moths old and is a typical home cat who cant survive in the wild. The lack of professionalism and the way they treated the cat makes me think they see it as simply just and animal but to me it is a precious family member. It hasnt been found yet and i dont know what to do. 14 has alr passed and it still havent been found! This was on plane IST-TK 0109/02 from medinah to istanbul on 2/7/2022 User's recommendation: Don’t take your cat with turkish airlines
1 comment
Featured
ID
Cons
- Bad service
- Lack of responsibility
- Animal hate
Loss
$100
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGreat Service Super Lightning Fast
Wanted To Change My Flight, agent was super knowledgeable and super friendly and super quick!! She Gave Me Exactly What I Needed When I Needed It!!!
User's recommendation: Fly Turkish save headaches.
ID
Pros
- Best there is
Cons
- Not one con
Preferred solution
Deliver product or service ordered
Disappointed
I had a very high regard for Turkish Airlines until I realized how consistently they have been disappointing. Its too bad because this airline has so much potential. Thank you for your time.
ID
Location
Ottawa, Ontario
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComlplaint
Inoperative business class seat on fligh 80 SFO to Istanbul on May 4 2023 . Feel I should be refunded a portion of fare Thank you John Riedel
ID
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI want to boy Ticket
I need tickets for two adults and a seven-year-old child to go from Melbourne to Tehran on June 5 and return on July 3. I want to stay in Istanbul for 24 hours during my trip. Can you send me a travel plan? Thank you Yaser
User's recommendation: Using Turkish Airlines.
ID
Location
Brisbane, Queensland
New Reviewer
Miles
I have been traveling with Turkish airway for many years. I still cannot Claim my 3 milevery time I go to the counter at Turkish airway in Istanbul. I never get the proper help they cannot speak English and do not help me. I do not think that is fair I know I am on your system. My first and last name.
ID
Location
San Antonio, Texas
Sorted my husband is back
My husband flew from Nigeria since yesterday, i haven't heard from him because his phone got damaged at the airport
ID
Location
Leeds, Leeds
New Reviewer
How irresponsible of Turkish Airlines. They need tone searching for this cat NOW.
This is animal abuse. They should be criminally charged with negligence.
Their neglect of any safety protocols is what led this this. Turkish Airlines is completely at fault.