Turkish Airlines

Dear Turkish Airlines Customer Service,

I am writing to formally lodge a complaint regarding the extremely disappointing experience I had with Turkish Airlines due to repeated flight cancellations and the inadequate assistance provided by your staff.

My flights were cancelled twice: first on January 6, 2026, for my travel from Detroit to Istanbul, where I had to wait nearly 24 hours for the next available flight; and again on April 15, 2026, for my journey from Delhi to Istanbul and Istanbul to Detroit. These cancellations caused significant disruption, stress, and inconvenience to my travel plans.

We can understand if it happened one time but not everytime. Our luggage got broken. Everything was so messed up.

During my journey on April 15, I became seriously unwell during the flight. Due to the cancellations and extended travel disruptions, I had not slept for nearly 48 hours.

As a result, I experienced severe dizziness and continuous vomiting during the flight. Despite informing the cabin crew about my condition, the assistance provided was extremely limited. I had to request multiple times before receiving basic support such as an extra blanket and lemonade. At one point, an emergency doctor was called on board to examine me.

However, after the consultation, no medication was provided. I was informed by one crew member that the aircraft did not carry medication, while another mentioned that medication was available but could not be given to passengers. This lack of clarity and assistance during a medical situation was very concerning.

Additionally, I waited more than 12 hours at the airport, sitting on chairs while awaiting my next flight from Istanbul to Detroit. When I asked about hotel accommodation, I was informed that I would first need to apply for an e-visa at my own expense before the airline could provide hotel service.

This was extremely disappointing and placed an unfair burden on me as a passenger affected by a flight cancellation.

I was also traveling with my family, including a sick baby, and a passenger who had recently undergone surgery. We had requested wheelchair assistance in advance for Hardeep Singh due to his recent surgery. Despite repeatedly asking for the wheelchair at the airport, our requests were ignored and no proper assistance was provided. This was extremely distressing given the medical condition involved.

Furthermore, the behavior of the airport staff and some members of the cabin crew was unprofessional and discourteous, which added to the distress of an already difficult situation.

Our luggage was also damaged during the journey, which further added to our frustration.

Overall, this has been the worst travel experience we have ever had with any airline. The level of service, care, and professionalism we encountered was extremely disappointing.

As a result of the stressful journey and poor assistance provided, several members of our family are currently unwell after traveling with Turkish Airlines.

As a premium international airline, I expected a much higher level of professionalism, care, and passenger support. Unfortunately, the handling of this situation fell far below acceptable standards.

I respectfully request that Turkish Airlines conduct a thorough review of this matter and provide: A clear explanation for the repeated flight cancellations Information regarding my eligibility for compensation An explanation of why proper assistance was not provided during my medical emergency on board Clarification regarding the policy that required me to apply for an e-visa at my own expense in order to receive hotel accommodation Compensation for the damaged luggage and the distress caused during this journey

I would also appreciate details about the measures Turkish Airlines will take to ensure that passengers do not experience similar situations in the future.

I look forward to your prompt response and a fair resolution of this matter.

Sincerely,

Navdeep kaur

Dear Turkish Airlines Customer Relations Team,

I hope this message finds you well.

I am writing to formally request the refund of an amount charged to my credit card due to a ticketing error that occurred during a booking made with a Turkish Airlines employee on Saturday, 28 February.

During the transaction, I clearly requested a ticket from Istanbul to Thessaloniki (Greece). However, the staff member mistakenly issued a ticket to Sofia (Bulgaria) instead of Thessaloniki.

Upon realizing the mistake immediately after the booking was completed, the employee acknowledged the error and informed me that the ticket would be cancelled instantly and the charged amount would be refunded to my credit card.

The amount charged to my credit card was 10,451.26 TRY.

Since the cancellation was performed immediately at the counter by the employee, no receipt was provided, as I was informed that the transaction had already been voided and the refund would be processed automatically. Unfortunately, until today I have not received the refund.

For reference, I do have a bank notification confirming the charge on my credit card made on 28 February, which I can provide as supporting evidence if required.

Considering that:

The incorrect ticket was issued due to a staff booking error,

The cancellation was performed immediately after the mistake was identified, and

I was explicitly assured that the full amount would be refunded to my credit card,

I kindly request your assistance in verifying the transaction and processing the refund of 10,451.26 TRY to the original form of payment (my credit card) at the earliest possible convenience.

Please let me know if you require any additional details from my side (such as the last four digits of the credit card, the location of the transaction, or a copy of the bank notification).

I trust that Turkish Airlines will review this matter promptly and proceed with the appropriate refund, as communicated to me at the time of the transaction.

Thank you in advance for your attention and support.

Name: Georgios Papavramidis

Phone: +974 ******** / +30 6984****14

Email: gpapavramidis@***.com

Nationality: Greek

Transaction Date: 28 February 2026

Amount Charged: 10,451.26 TRY (Screenshot attached as well)

Credit Card Bank: HSBC

I have a huge problem with Turkish airline - booking reference 40-8********

Flight details 15 May- Jhg to Rome - 9 June rome to johannesburg

I made the reservation via Booking.com . I have spoken to your local Johannesburg office without success.

I have communicated to Booking.com without success

My flying partner family contracted cancer and she cancelled due to medical reasons, leaving me alone. I tried to replace her on the same flight, but Turkish airline policy does not allow passenger name change and wants me to buy a new ticket- i am not a millionaire, but a 71 year old pensioner. I made a promise never to travel alone again, as i too have a medical problem at my age ( heart condition) and it is dangerous for me to travel alone . I then asked for a cancellation of both tickets with booking.com, who then called me to advise Turkish airlines only want to refund the Vat .

It is really unfair to adopt this policy and i am happy to pay a cancellation fee per passenger. I am sympathetically requesting that you consider all these circumstances which are beyond my control and refund the full amount less admin fees please

Please go ahead and cancel .

I am deeply distressed with the unprofessional and unfair treatment by Booking.com and Turkish airlines . One would expect of Booking.com to try fight for their customers and consider their interests , which seems completely the opposite .To cancel more than a month in advance secures a 100% possibility for Turkish airlines to resell the seats . I tried to use the tickets by replacing the passenger who cancelled thru a close family member contracting cancer , to no avail due to Turkish airlines on sided policies and non-flexible policies .

If I was allowed to replace the passenger, I would have used the tickets 100% and forfeited nothing .When I booked the tickets thru booking.com , I had no clue what Turkish airways policies were and was totally unaware, as I always though Booking.com was an honest and fair provider .

Note the world is a small place and I refuse to be treated like this irrespective of policies .

Policies are guidelines and never fixed in stone . If Turkish Airlines had any ethics and feelings , they would have assisted, but obviously they have no conscience, same as booking.com .

Madame , Monsieur,

Je me permets de vous adresser cette plainte concernant le vol TK 844, prévu de Turquie à Alep, sous le numéro de réservation R4XPWN le 13/12 .

Mon vol a été annulé, et je suis restée bloquée à laéroport pendant trois jours sans solution acceptable de votre part, j'ai pas pub acceder à un hotel pour dormir et je suis restée dans l'areoport par tairre.

J'ai changé mon destination et reservé une vol a Beyrouth le 15/12:

Vol Turquie Beyrouth

Puis trajet Beyrouth Alepen taxi, réservé à la dernière minute

Ce trajet ma coûté 400 dollars américains, en plus du prix total du billet initial, que je nai pas pu utiliser en raison de lannulation du vol.

Je considère que cette situation ma causé :

Un préjudice financier important

Une fatigue physique et morale, après trois jours bloquée à laéroport

Un manque évident dassistance, contraire aux obligations dune compagnie aérienne internationale

Je vous demande donc formellement :

Le remboursement intégral du billet

Le remboursement des 400 USD correspondant aux frais de transport alternatifs

Je suis prête à vous transmettre toutes les preuves nécessaires (billets, reçus, photos et documents justificatifs).

Dans lattente dun retour rapide de votre part, je vous remercie par avance de lattention portée à cette réclamation.

Veuillez agréer, Madame, Monsieur, lexpression de mes salutations distinguées.

Farah Touma

Numéro de réservation : R4XPWN

Vol concerné : TK 844

Dear Turkish Airlines Customer Relations Team,

I am writing to formally follow up on my refund request under Reservation Code UQTY2B, which has now been pending for over four months.

Despite submitting all the required documentation, including my medical report clearly confirming my inability to travel, I have not received a proper response or confirmation that the refund process has been initiated. The continued delay and lack of clear communication are extremely disappointing.

I have contacted your team multiple times regarding this matter but have not received a satisfactory update.

A four-month delay, especially in a case supported by medical documentation, is unacceptable and has caused significant inconvenience.

I kindly request a clear written update on the status of my refund and confirmation of when the refund will be processed. Please treat this matter as urgent and respond within 3 business days.

If this issue is not resolved promptly, I may be compelled to escalate the matter to the appropriate aviation consumer protection authorities.

I look forward to your immediate response and resolution.

Sincerely,

Barinderpreet Singh

Merhaba,

Thank you for contacting me and for following up on the current status of my communication with Turkish Airlines.

I would like to emphasize that my original ticket was cancelled by Turkish Airlines. Due to this cancellation, I had to make a decision quickly regarding my next booking in order not to lose my travel arrangements.

For that reason, I selected the next most reliable option available at the time.

... as things developed, the initial cancellation affected my meeting schedule, and I was later required to rebook again.

For this rebooking, I was charged.

At the same time, I would like to say that I am a loyal Turkish Airlines customer for over 15 years. I truly respect the company and the high standard of service you provide.

I would not choose another airline unless Turkish Airlines does not fly to the required destination or there is no other reason.

Since you approached me, if possible you please reviewing this case.

Still you are for me the best*

Thank you again for your approach, way of communication and understanding.

Selamlar,

Oktaj

Dear Turkish Airlines,

My Miles&Smiles membership No. 25031**** has been canceled without explanation, and your website shows only: Your membership has been cancelled.

I have been unable to submit my complaint through your feedback forms, as the forms do not allow me to complete the submission.

Please treat this e-mail as a formal written complaint and confirm receipt.

I request:

1.the reason for cancellation;

2.the date of cancellation;

3.my mileage balance at the time of cancellation;

4.reinstatement of my membership and miles, or a written explanation if reinstatement is refused.

Name: Alexey Filimonov

Date of birth: {{Redacted}}

E-mail: a.filimonov.post@***.com

Phone: +790********

on the 31/01/2025 on my way back from South Africa to Ireland, travelling by Turkish Airlines. I got a document with the aR4249.00, in South African currency as my refund.

I was told to submit it in Turkish Airlines when I landed in Dublin, to get my refund.

After I submitted this document, they promised me that, the amount of 218.00 will be deposited to my account. After I waited for some weeks. I went back they said it has been deposited to my account. I asked them to print the deposit transaction.

Only to find out that, the money has deposited to another persons card number, not to the card number i used to pay the ticket.

The card they transferred they transferred the money to it ends with 532 numbers, whereas my bank card ends with 535.

Can you please investigate this. It is a very long period waiting for my rend.

Hi, I tried to log on to Miles & Smile account of your airline but it did not work. Your website did not allow to enter password.

I sent you email last year on November 7, 2025 about the same issue but there is No response yet and issue is still outstanding. I tried few times later but issue has not yet been resolved. Kindly resolve this issue now, so I can access my account.

I travelled through TA in November 2025 and returned in December 2025. I got sick during the flight and remained sick for extended period of time on my return.

I went out for Tour Istanbul offered by your airline. However, my wallet was stolen from my bag in the bus. I was very sick when I returned home and was hospitalized too. I could not open my baggage for a month due to sickness.

When I opened, I found my wallet (orange colored) was missing. It was in my computer bag which I put on the shelf above the seat. It had my bank cards and cash of about 2000 US dollars and some important documents. I cancelled all my cards and notified banks.

But I lost my cash and documents. I request you to kindly look at the video recording to find out who stole my wallet and to prevent such losses happening again. I can provide you details of the trip if you need. If you can recover my lost money and documents, I would be grateful.

My time at Istanbul and at your Airline was good but I met a great loss. It never happened in my life. It is an Islamic country. I was not expecting such an experience which is against our Islamic and social values.

I will be looking to hearing from you soon and positively! Thank you!

My Name is Betsuamlak G. Ghidei - Booking number - WFLCWH - Flight TK 1794.

My question is: I have cancelled my trip from Stockholm(Arlanda) to Uganda(Entebbe) - Turkish Airlines TK 1794 - May 7 - to - May 14.

Due to a change of schedule, I have in Uganda. Due to the change of schedule, I was forced to change the date. So, I already have purchased another ticket of Eur 850.32 - from May 1 - to - May 7, departing Friday with TK 1794 at 11:05 a.m. from Arlanda, expecting a refund of the trip I already cancelled.

The trip I cancelled costed me Kr.9023,00. I am now asking for a refund of the ticket I cancelled; for I have purchased another ticket from the same Turkish airlines. Please consider my case seriously; although I might not have followed the right procedure.

I cannot pay two times for the same case to the same airlines; it does not make sense. Awaiting your reply:

Yours respectfully!

Betsuamlak Ghebereab Ghidei