Turkish Airlines

Turkish Airlines Customer Service

Subject: Request for compensation under EU Regulation 261/2004

Dear Sir/Madam,

I am writing to formally request compensation in accordance with EU Regulation 261/2004 for a significant flight delay.

I travelled with Turkish Airlines on March 30, 2025, from Zanzibar (ZNZ) to Stockholm Arlanda (ARN), with a stopover in Istanbul (IST).

My flight details were:

TK567 (ZanzibarIstanbul)

TK1795 (IstanbulArlanda)

Tk564

The flight arrived at the final destination with a total delay of 23 hours.

According to EU Regulation 261/2004, which applies to flights arriving in the EU when operated by an EU-registered or EU-bound flight, I am entitled to:

600 per passenger in compensation (for flights over 3,500 km)

Reimbursement for additional expenses such as meals, refreshments, hotel accommodation, and transportation

Although Turkish Airlines is a non-EU airline, this regulation applies because the final leg (TK1795) departed from an EU airport (Istanbul to Stockholm) and the delay occurred on arrival in the EU.

I am therefore requesting payment of 600 in compensation in line with EU261 rules

If I do not receive a response or compensation within 30 days, I will escalate this matter to ECC Sweden or the Swedish National Board for Consumer Disputes (ARN).

Please confirm receipt of this claim.

Kind regards,

Emil Kozaragic

Phone: 072941****

Reservation code: TTPDRG

Booking number: 162****

I am writing to express my dissatisfaction with the recent experience my elderly parents had while traveling with Turkish Airlines. My parents, who are both over 70 years old and have health conditions (My mother has experienced a stroke, and my father is 90% disabled, receiving support from a breathing device.

Additionally, my father is also battling prostate cancer and apnea), were booked in business class for a flight from Accra to Oran based on the reputation and advertisements of Turkish Airlines.

When they arrived at the airport on the 28th, they were in the final stages of the pre-flight process when the captain made the decision to remove them from the aircraft due to the presence of a breathing device. As a result, they experienced significant inconvenience and were returned home abruptly. This incident led to my father missing a scheduled surgical appointment in Algeria, causing additional stress. The situation also had a negative impact on my mother's health, as she experienced severe distress which almost resulted in another heart attack.

Despite the device being approved and confirmed by ground staff, the captain denied them boarding.

There was a significant lack of English-speaking crew members and no effort was made to provide a translator for communication.

It is imperative that we address the issue of communication in the event of an emergency on board. Without a translator, there is a significant safety risk as your crew may not be able to effectively communicate with passengers.

This lack of communication could potentially put lives in danger.

The captain requested security assistance, and a team of 13 security members arrived on board. A woman instructed my mother in French to go downstairs, or force would be used. This was a distressing situation for my elderly father, who is 72 years old, and my mother, who is physically impaired and unable to walk.

They were simply trying to go for a medical check-up and treatment, and it was concerning to be treated in such a manner.

The rebooking process for the next day's flight was also chaotic and my parents were made to walk long distances despite mobility issues. The business class seats my parents were allocated were not up to the standard expected, despite the premium price paid for them.

My parents were released at 10:30pm without any hotel accommodations arranged for them. This situation raises concerns about their safety and well-being, especially if they did not have local contacts in Ghana to assist them. If proper provisions were not made, they could have potentially been left stranded on the street.

Your team rescheduled my parents for a flight the following day.

Subsequently, they proceeded to the airport, completed all necessary formalities, and were granted permission to board the aircraft with the same respiratory device that had been initially rejected by your team.

This situation appeared to lack coherence and consistency.

We reserved Business Class seats for them, however, upon viewing photos of the seats, it was evident that they did not match the standard of Business Class seats. The seats appeared to be more like extra legroom economy seats. We spent nearly $2000 USD for each passenger to be seated in subpar conditions. Had we known they would be in this category, we would have chosen a different airline for their travel.

All members of the crew indicated that they do not speak English while in transit at the business class lounge near departure.

They requested for my father to walk to the gate, which is a 25-minute walking distance away, despite his inability to do so.

The treatment my parents received from Turkish Airlines staff was unacceptable and has had a negative impact on their health. I am deeply disappointed by the lack of proper care and communication throughout this entire ordeal. I am considering legal action against Turkish Airlines for the mistreatment of my parents and will be sharing this experience on various social media platforms.

I am contemplating legal action against Turkish Airlines for what I perceive as deceptive practices and inappropriate treatment of an elderly couple. Furthermore, I will hold Turkish Airlines accountable for any health issues that may arise once the elderly couple reaches their intended destination.

I plan to share this experience on various social media platforms, leveraging influential individuals in Dubai and internationally, as I am located in Dubai.

I trust that my message will reach the appropriate individuals at Turkish Airlines, including the CEO, so that they may address a significant internal matter within the organization.

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Konu: Türk Hava Yolları ile Hayal Kırıklığı Yaratan Deneyim

Yaşlı anne ve babamın Türk Hava Yolları ile seyahat ederken yaşadığı son deneyimden duyduğum memnuniyetsizliği ifade etmek için yazıyorum.

Her ikisi de 70 yaş üzerinde ve sağlık sorunları olan ebeveynlerim (Annem felç geçirmiş, babam ise %90 engelli, solunum cihazı desteği alıyor. Ayrıca babam da prostat kanseri ve apne ile mücadele ediyor), Türk Hava Yolları'nın itibarı ve reklamları nedeniyle Akra'dan Oran'a business class uçuşu için rezervasyon yaptırıldı.

28'inde havalimanına vardıklarında, uçuş öncesi sürecin son aşamalarına gelmişken kaptan, solunum cihazı bulunması nedeniyle onları uçaktan çıkarma kararı aldı. Sonuç olarak, ciddi bir sıkıntı yaşadılar ve aniden evlerine geri döndüler. Bu olay, babamın Cezayir'de planlanmış bir ameliyat randevusunu kaçırmasına yol açarak ek strese neden oldu.

Bu durum annemin sağlığını da olumsuz etkiledi, çünkü annem neredeyse bir kalp kriziyle sonuçlanacak kadar şiddetli bir sıkıntı yaşadı.

Cihaz yer personeli tarafından onaylanıp onaylanmasına rağmen kaptan onların uçağa binmesine izin vermedi. İngilizce konuşan mürettebatta önemli bir eksiklik vardı ve iletişim için tercüman sağlanması konusunda hiçbir çaba gösterilmedi.

Gemide acil bir durumda iletişim konusunu ele almamız zorunludur. Tercüman olmadan mürettebatınız yolcularla etkili bir şekilde iletişim kuramayabileceğinden önemli bir güvenlik riski vardır.

Bu iletişim eksikliği potansiyel olarak hayatları tehlikeye atabilir.

Kaptan güvenlik yardımı istedi ve 13 güvenlik görevlisinden oluşan bir ekip gemiye geldi. Bir kadın anneme Fransızca olarak aşağıya inmesi talimatını verdi, aksi halde güç kullanılacaktı.

Bu durum 72 yaşındaki yaşlı babam ve bedensel engelli ve yürüyemeyen annem için üzücü bir durumdu. Sadece kontrole ve tedaviye gitmeye çalışıyorlardı ve bu şekilde tedavi edilmeleri endişe vericiydi.

Ertesi günün uçuşu için yeniden rezervasyon süreci de kaotikti ve ailemin hareket etme sorunlarına rağmen uzun mesafeler yürümesi gerekiyordu. Annemle babama tahsis edilen business class koltuklar, ödenen yüksek ücrete rağmen beklenen standartta değildi.

Annem ve babam, kendilerine herhangi bir otel konaklaması ayarlanmadan saat 22.30'da serbest bırakıldılar. Bu durum, özellikle de Gana'da kendilerine yardımcı olacak yerel bağlantılarının olmaması durumunda, güvenlikleri ve refahları konusunda endişeleri artırıyor.

Eğer gerekli önlemler alınmasaydı, potansiyel olarak sokakta mahsur kalabilirlerdi.

Ekibiniz ailemin uçuşunu ertesi gün için yeniden planladı. Daha sonra havaalanına gittiler, gerekli tüm formaliteleri tamamladılar ve ekibiniz tarafından başlangıçta reddedilen solunum cihazının aynısıyla uçağa binme izni verildi.

Bu durumun tutarlılık ve tutarlılıktan yoksun olduğu ortaya çıktı.

Kendilerine Business Class koltuk rezervasyonu yaptırdık ancak koltukların fotoğraflarına bakınca Business Class koltuk standardına uymadığı görüldü. Koltuklar daha çok ekstra bacak mesafeli ekonomik koltuklara benziyordu. Ortalamanın altında koşullarda oturmak için her yolcuya yaklaşık 2000 ABD Doları harcadık.

Bu kategoride olacaklarını bilseydik seyahatleri için farklı bir havayolunu seçerdik.

Mürettebatın tüm üyeleri, kalkışa yakın business class dinlenme salonunda transit halindeyken İngilizce konuşmadıklarını belirtti. Babamın, yapamayacak olmasına rağmen 25 dakikalık yürüme mesafesindeki kapıya kadar yürümesini istediler.

Annem ve babamın Türk Hava Yolları çalışanlarından gördüğü muamele kabul edilemezdi ve sağlıklarını olumsuz etkiledi. Tüm bu çile boyunca uygun bakım ve iletişim eksikliğinden derin hayal kırıklığına uğradım.

Anneme ve babama kötü muamelede bulunduğum için Türk Hava Yolları'na dava açmayı düşünüyorum ve bu deneyimimi çeşitli sosyal medya platformlarında paylaşacağım.

Aldatıcı uygulamalar ve yaşlı bir çifte uygunsuz muamele olarak algıladığım davranışlar nedeniyle Türk Hava Yolları'na dava açmayı düşünüyorum. Ayrıca yaşlı çiftin gideceği yere ulaşması sonrasında ortaya çıkabilecek sağlık sorunlarından Türk Hava Yolları'nı sorumlu tutacağım.

Dubai'de bulunduğum için bu deneyimi çeşitli sosyal medya platformlarında paylaşmayı, Dubai'deki ve uluslararası alanda etkili bireylerden yararlanmayı planlıyorum.

Mesajımın Türk Hava Yolları'nda CEO dahil gerekli kişilere ulaşacağına ve organizasyon içinde önemli bir iç meseleyi ele alabileceklerine inanıyorum.

Ahmad Saleki
TK 48075****
BR# RUPMNF
On February 23, 2025, via telephone conversation with Turkish Airline I inquired about the seat 9H with moreleg room. The representative mentioned that in order to finalize the purchase I must present my credit card and driving license at the boarding desk in San Francisco airport.

However, on Feb 24th, I called Turkish Airline to cancel the charge, the representative said I need to do it at the boarding desk in SFO.
On Feb 25th, at the boarding desk, I inquired about the cancellation. They accepted my request and the seat ewas changed as credit card was not presented and boarding pass for a regular seat 18C was issued. For the duration of flight 0080, from San Francisco to Istanbul, for a 13 hours flight I was seated on my regular seat 18C.

Please see the attached boarding pass and the seat position.
FYI , seat 9H was given to someone and it was occupied during the flight. Please see the attached picture with flash indicating the seat 9H being occupied.
I request full refund for $179.00 that was charged to my credit card for extra legroom seats that I was not able to use.

Dear Turkish Airlines,

I am writing to formally report a serious concern regarding the potential unauthorized international travel of a minor on one of your flights.

There is a possibility that Maryam Abbas (Date of Birth: July 23, 2016) may be taken out of the country by her mother without the proper legal consent from the childs father and joint legal guardian, Nagy Abbas.

Under U.S. federal law, international travel by a minor with only one parentparticularly in the context of custody agreements or disputesrequires written, signed permission from the non-traveling parent.

This letter must explicitly grant consent for the travel and must be signed by the legal guardian who is not accompanying the child.

At this time, Mr.

Nagy Abbas has not provided any such written consent. Should it be necessary, we are prepared to provide the relevant flight details or ticket number to assist in identifying the reservation.

We respectfully request that Turkish Airlines take this matter seriously and exercise due diligence by verifying all required documentation and parental permissions before permitting the minor to travel.

Thank you for your understanding and cooperation in ensuring the safety and legal protection of minors.

Subject: Request for Hotel Accommodation and Assistance Due to Flight Delay

Dear all

I hope this message finds you well.

I am writing to express my concern regarding the recent change to my flight itinerary. My original flight was scheduled for [original flight details], but I was rebooked on a different flight, resulting in a delay of approximately 12 hours.

This significant delay has caused considerable inconvenience and disruption to my travel plans.

Since I do not have checked luggage, I am confident that I can catch my connecting flight, which departs in just 20 minutes after landing. However, given the length of the delay, I kindly request the airline to provide accommodation at the airport hotel or an equivalent arrangement to help alleviate the inconvenience caused during this extended wait.

I would appreciate your prompt assistance in arranging this accommodation or providing alternative compensation.

I believe this request is reasonable considering the circumstances, and I hope you can accommodate my situation.

Thank you very much for your understanding and support. I look forward to your response.

Best regards,

Shadi Abusnineh

On 13 Jun 2025, at 10:33PM, TKFLIGHTINFO@***.com wrote: Change in Your Flight Plan

Reservation Code

SFD4XC

Manage Booking

Dear Shadi Abusnineh

There has been a change in your flight TK390 Istanbul, Istanbul Airport (IST) 06:45 - Batumi (BUS) 09:40 on June 14, 2025 due to operational reasons / adverse weather conditions.

You can confirm the new flight option or make necessary change transactions via manage booking page on our MOBILE app and WEBSITE.

Thank you for your understanding.

PREVIOUS FLIGHT

FLIGHT DATE

14 June 2025 Saturday

FLIGHT CODECABIN

TK390Economy

IST BUS

Istanbul Airport

Istanbul

1H55M

Batumi

Batumi

PREVIOUS DEPARTURE TIME

06:45

PREVIOUS ARRIVAL TIME

09:40

NEW FLIGHT

NEW FLIGHT DATE

14 June 2025 Saturday

FLIGHT CODECABIN

TK392Economy

IST BUS

Istanbul Airport

Istanbul

1H55M

Batumi

Batumi

NEW DEPARTURE TIME

18:35

NEW ARRIVAL TIME

21:30

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