Turkish Airlines

I missed my flight because I purchase a new date for my flight. I was suppose to Leave Algeria the 2 February but I change it to the 29 January.

I never got an email for my new flight, an update or any notifications. On the 2 February i start to get a reminder and notifications for the flight that a changed it. I have the evidence. They even pontificate me for the ail to get my luggage.

I am really disappointed. I am also member for smiles and miles. I ask for help to get on an other flight .

They advise me to buy an other ticket double the price. I have the evidences .I want stop complaining for sure .

The woman Benene workers Turkish Airlines who was supposed to take care of us to make us the check she was very nonprofessional , she was arrogant and angry and rude , and I'll explain why I say this, I got to her to make our tickets between 11:00am and 11:30am with 5 luggage, for which I had to pay around 500 dollars I had 560 dollars one off my cards, he took my card and went to the back to make the payment, after this he did not come back for an hour, after an hour he came and told me that I did not have enough money on the card to make te payment , to which I tried to I explain to her that I had 560 dollars and that it is possible that he charged me 160 dollars twice by mistake, but he did not accept the idea that it was a mistake, saying that I did not have money on the card, after which I accepted to pay with another card because I dont want to lose my logged , but he said that the gate has already been closed, that I can no longer pay for the luggage, and he gave me no choice but to miss the flight or to lose the luggage, so I gave up on my luggage, I asked to speak with the manager from Turkish airlines told me that he is not present and he rady left , because of everything he said, I can prove my bank statement, she give me to most bad day on this year here name is Benene i tink

From the moment I arrived to the airport in CDMX to check in my luggage, I ran into your representative Cesar and asked him if he could guide me, but he said they were not yet opened. I just needed some guidance since this is my first time flying out of the country and I'm traveling alone.

There was no need for his bad attitude. This happened today 11.20.2023. I'm at the gate currently waiting to board and he happens to be the gate agent. I said, "please don't get upset, but how do we board?" Well, he did not like me asking him.

I told him there was no need to get upset and he responded by saying, "they are never pleased". He has no customer service whatsoever. He lacks empathy. Not once did he even smiled.

I work in customer service and have done it most of my "work" life.

His attitude is unacceptable. Not

Turkish Airlines allowed the redemption of over 170K miles from my account to fraudsters and now refuse to credit the stolen miles back to my account. They are accusing me of sharing my account PIN number with "friends or loved ones", which I have never done.

It should never be allowed that miles are redeemed for tickets or upgrades for anyone, other the account holder. The Miles&Smiles accounts have a very low-grade security (6 digit number), no two-way confirmation of any kind.

Also the multiple requests to their customer service did not provide me with any information regarding whom the upgrades were issued to, leaving me to suspect internal security issues with the company, where malicious activity might happen with little to no consequence. I was never notified per email, or text, or any other way that miles were redeemed from my account and found out by accident.

The worst flight in my life. We went with our family form Bishkek to Belgrade via Istambul.

We had a dog with us. He was travelling in the luggage compartment due to his weigh (10 kilos).

After landing in Belgrade I went to meet my dog. I saw how the airport worker opened a door of a service room and threw my cage on the floor. Then he went away and closed the door.

I run into the cage and it was completely broken and there was no dog! I began to knock the service door that man came out , I asked him about the dog. He yelled at me that he would call the police if I go on knocking the door and he didn't know where he was. I stayed at the door crying, my family came to me and saw the cage, my son had had a panic attac becase of our beloved dog.

30 minutes we had been waiting and at last they found our dog and gave him to us in another cage. The dog was alive but deadly scared.

Airport workers didn't call a vet, I had to examin my dog by myself. They didn't explain what happened, they didn't apologize, didn't offer compensation for the cage.

Just nothing. I wrote a review about their acts #983**** on 19 of November, and it was written on the site that they were to answer in a week, but there is still no anwer, they just don't care!

We were lucky that our dog was alive, but neither me, nor my family had had such stress in a flight.

Turkish Airlines

The Nice & Good maybe not So Good experience flying with Turkish airlines, perhaps my last experience will make you think twice booking with the airlines.

I live in Tbilisi/Georgia, the DRAMA started when I booked a ticket way in advance, which wasnt cheap 1563.84$ to Belo Horizonte/Brazil my hometown to expend Xmas with my family.

With all excitement on Saturday morning got the airport did my check in and wait for boarding time. Surprisingly guess what the flight was delayed 30min, then became 1h, by the time we took off 1:30min late.

Once Ive got in Istanbul of course I missed my connecting flight, had to rush to the companys counter to try to rebook a new flight then surprisingly I was told Sorry Sir unfortunately theres no more flights available

I have to stay over 2 nights-3 days in Istanbul.

Maybe you think oh nice, free transfer + hotel + food not bad at all. At the time the weather wasnt Gr8 cold, windy & raining once again think twice.

After back & forth trying to get any connection flights which I didnt get it , I ended staying over.

The airline booked me into a hotel, one of the worst area for a foreign, a tourist to stay, an industrial area surrounded by horrible buildings, not even a beautiful view from my window room, the hotel itself & service was good I have to say.

I was told to check out before 6am as the companys shuttle would come to pick me up and take me to the airport, which I did.

On my 3th day morning in Istanbul at the Airport got to the Airlines counter to register rebook and get new tickets but then obviously the DRAMA never ends, its stated all over again, after 2:30hrs back & forth guess what? The company couldnt get my flight connection right to my final destination so I ended up missing the early flight.

Then nicely I was suggested to wait by the Food Court at Burger King, I thought to myself REALLY maybe a Happy Meal would help me with all the situation but no it didnt it just got worst! Got to square one, try again to get a flight connection by no results, what kind of business is that, why is so difficult to sort things out, sharing a flight with other airlines companies as they call them partners, really I dont get it.

I even suggested them in a polite nice way, listen no more apologies & excuses just upgrade me to Business Class to São Paulo and I will sorted myself my next connection flight I even if I have to pay for other ticket but no answer to that, means I had to stay behind and wait.

For the next 5hrs I was sitting and waiting for answers with no guaranties that I will get home as I was told.

I even suggested them in a polite way, listen no more apologies & excuses just upgrade me to Business Class to São Paulo and I will sorted myself my next connection flight I even if I have to pay for other ticket but no answer to that, means I had to stay behind and wait.

By that time I was tired, upset, frustrated, angry and feeling helpless.

Thought for hours this situation is unbelievable after 4 Days, 3 Nights to get home Brazil, is insane, absurd, ridiculous so DISRESPECTFUL!!!

I still like Turkish Airlines, I flew with them before with no issues but I dont owe them nothing, business is business, I did my part paying for my ticket, I spect a better service or assistance than I had.

So end that story after 11:30hrs with a bit of my help they managed to cancel my trip and rebook another Boarding Pass with my connection flight in Brazil. Then I was again sent back to a hotel and the next day morning I returned to the airport to check in and finally go to my final destination home.

*At the time I was writing this stressful journey experience then I starting thinking about my return trip to Tbilisi but that is another story, just wait for times to come!

Sincerely I believed that I deserved more than an apology which I never got it but that is up to Turkish Airlines management!

So now what, should I think twice or more before booking with Turkish Airlines again probably andI will but that is SAD to say because I always liked the Turkish airlines.

Sincerely

My regards