Not resolved

Update by user Sep 08, 2018

customers service was very bad and does not want to help they send me home

Original review posted by user Sep 07, 2018

Hi my name is Lyudmila Kravets. I have a boyfriend who is a turkey man his name Nick Karakoyunlu he order in April 2018 from TURSAN Travel Corp

2667Coney Island ave Brooklyn NY11223 PHONE 1oot-347-767 295 OR 1-800-769-7407 two tickets Turkish Airlines Depart 09/07/18 12:30pm from NY JFK airport to Istanbul and 09/08/18 transfer fly to Moscow He needs go to Moscow.

He has a Russian passport he stay at Moscow and September 12 he return back to Istanbul and I will be stay at Istanbul and Waite for him I am not make plan goes with him at Moscow I don't have Russian passport and visa .He made reservation 2tickets with stop at Moscow because of chip price $600 each Today 09/08/18 when I come for boarding to Istanbul with my reservation notices Trip locator 38QN47, Airline :SHLB56 the represented Turkish Airline not let me go to the board because USA passport not enough I need a visa to Moscow, I sad that I am not connect Moscow. They sad no boarding buy another ticket$1209 just to Istanbul .I had shut, why anew ticket, if I have already. I am 64 years women ,retirement I don't have a money, please be nice let me fly for my vacation. But people was don care and bad to me .Go home ,go to internet and do the visa.

Why visa if I am not go and connect to Moscow. I back home in stress, I lost my money, vacation, destroy my health .Who is GOING to pay for this unfear situation.

No money return, no free ticket for next fly, I feel like I made just profit$600 Turkish Airline. Please be attention and solve correct this situation You can rich me by my phone 917-502-8309 LYUDMILA KRAVETS BROOKLYN NY or email me

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $606.

Preferred solution: Full refund.

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O loo


I can't find a way to view my itinerary (booking #53151129).

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